Privacy notice

Date of last change 12 March 2025

This privacy notice for Charter Zinsode (we, us, or our) sets out how we gather, use, hold, and pass on information when you use our services (Services), including visits to the site or messages to us. Questions? Reach us at [email protected].

In brief

We handle personal data to run the Website, answer enquiries, introduce you to third-party desks when you ask, meet legal duties, protect our services, and lift performance. You hold privacy rights under the law that applies. If this notice does not suit you, do not use our Services.

What we gather

We may gather technical data (such as IP address, device and browser type, pages viewed, timestamps, and crash logs) and details you send (for instance name, email, and phone when you ask to be introduced to a third-party desk). Some technical data may not identify you.

You do not have to supply information, but without it some features may be unavailable. The Website is not aimed at anyone under 18; if we learn a child's details were gathered, we will remove them promptly where the rules require it.

Aims and legal grounds

We handle information to run the Website, answer enquiries, introduce you to third-party desks when you ask, meet legal duties, protect our services, lift performance and measurement in our legitimate interests, and defend our legal position. Depending on the activity, we rely on consent, legitimate interests, and/or a legal duty as applicable.

	Usual aim	Usual legal ground
1	Pass your details to a third-party desk you ask us to contact	Consent / steps ahead of a contract at your request
2	Help desk, security, fraud controls, measurement, and business admin	Legitimate interests and/or a legal duty

Sharing and overseas transfers

We may share data with vendors bound by confidentiality; with third-party desks when you ask for an introduction; with professional advisers; with authorities if the law requires it; and with a successor in a merger or asset sale. Data may be handled outside your country; where required, we apply suitable safeguards such as standard contractual clauses or other mechanisms recognised by applicable law.

Cookies

We and partners may use cookies and similar tools for core operation, preferences, measurement, and promotion where permitted. You can control cookies in browser settings; blocking some may affect how the site works. This service does not honour Do-Not-Track signals.

Type	Aim
Strictly required	Security, session handling, and core site functions.
Functional / performance	Recall choices and measure aggregated use so we can improve the Website.

How long we keep data, security, and outside sites

We hold information only as long as needed for the aims above and to meet legal duties, then delete or anonymise it where we can. We apply reasonable safeguards, but sending data over the internet is never entirely free of risk. Outside sites we link to keep their own rules.

Your rights and changes

Subject to local law, you may ask for access, correction, deletion, restriction, portability, or object to certain handling, and withdraw consent where handling rests on consent. We may refresh this notice by posting a new version on the Website.